Back for part two, Andrew Keith, President of Lane Crawford, builds on his views around how the virus has been a catalyst for necessary but also desired change in the fashion industry. Since the 23rd of January his organisation has been surviving in a lockdown world, and he shares his views on how they have coped, the things he has done as a leader to ensure he remains a visible, connected leader, and the impact that the values and culture work has had in preparing them for this situation.
He shares examples of where his retail team has become far more inventive in solving the blockers that lockdown presented – Zooming customers to show products and creating new routes to the communities that they work with. With Hong Kong now emerging from lockdown, he also talks about the excitement and uncertainty that he is seeing as people come back to work physically. He recognises the staggered nature of the return, and the importance of including everyone in this process. But most of all, he talks about the renewed sense of purpose, and how people in the company are looking ahead at the positive changes that the virus has encouraged and enabled them to make.
In short, Andrew paints a blueprint for the future that we can all start to follow.